Customer Service Information

Order / Customer Service Line: 1-800-699-5088

Online Ordering:
Ordering at PrimosGourmetFood.com is fast and secure. Just follow these simple steps to place your order.

Telephone and Fax Orders:
Some customers prefer to order by telephone or fax. That's OK! Let our shopping cart help you: place the products you wish to order into the online shopping cart as described below, and proceed through the ordering process until you reach the screen that asks for your payment method. Select "Phone/Fax Order", and complete your shipping information. This will allow you to print an order form, with the product and shipping information already calculated, which will simplify matters when you call in your order.

1. To add an item to your shopping cart, enter the quantity you wish to purchase, then click the "Buy It !" button next to the desired product. Don't worry, you may always change the quantity later, or remove the item from your cart, when you browse to the "Checkout" page. On each product page, there will always be a "drop-down" box titled "--< Category Hot Keys >--". Clicking on this allows you to select a product category, and to continue shopping.
2.  When you're finished shopping, click the shopping cart icon. This will appear on the top-right of your screen. There are also links to "Checkout" in the navigation buttons on the left site, and bottom of each page. The "Shopping Cart" page will appear, where you may review your order. If you change the quantity of any items you wish to purchase, be sure to click "Modify", then look to see that the ordered items are correct. If you wish to remove an item from your cart, just click the "Delete" button.
3. When you are satisfied that your order is correct,
   1. select your "ship-to state",
   2. click "premium shipping" if desired,
   3. select payment method (Credit Card, COD or Phone/Fax).
   4. Click the button which reads "== Next Step ==" (You will now be transferred to our Secure Server.)
4. Fill out the online order form, including your payment information, name and address, shipping address, and contact information. Click the button which reads "== Complete Order==".
   1. If this is a "Credit Card order", an order confirmation page will appear. A few minutes later, you should receive an email containing your order details. Be sure to retain this as a record of your order; you will need this information in the event that you need to contact us or track the order.
   2. If this is a "Phone/Fax order", an order form will appear. You may print that and fax it to us at 1-510-887-0368, or call us at 1-800-699-5088 and use the order form to simplify your telephone call.

That's it !! Your order will be on it's way, and should reach you within 7-10 business days. If you have any questions, be sure to contact us by email or at our toll-free telephone number, listed above.